Refund policy

🔙 RETURN AND REFUND POLICY 🔙

✅ We have a 7-day return policy, which means you have 7 days after receiving your item to request a return for a saree or any handloom products. For Terracotta items, we need a damage photograph on the same day of receiving the products. 📅🛍️

To be eligible for a return, your item must meet the following criteria:
👉 In the same condition as received
👉 Unworn or unused
👉 With tags intact
👉 In its original packaging 🎁
👉 Receipt or proof of purchase required 🧾

To start a return, please contact us at koshali.crafts@gmail.com. 📧 If your return is accepted, we'll provide you with a return shipping label 📦, along with detailed instructions on how and where to send your package. ❗

📸 As part of the return process, we kindly request our customers to create a video while packing the saree before sending it back to us. Please share the video with us on WhatsApp at 7008267680. This helps ensure a smooth return experience. 🎥

Please keep patience during the entire return process. 🙏 Our team will do their best to assist you.

If you have any further questions or concerns regarding your return, feel free to contact us at koshali.crafts@gmail.com. We are here to help! 😊

🔄 Step-by-step Return Process:
1️⃣ Contact us at koshali.crafts@gmail.com to initiate your return.
2️⃣ If approved, we'll provide you with a return shipping label and instructions.
3️⃣ Pack the saree carefully and create a video while packing.
4️⃣ Send the package back to us using the provided shipping label and follow the instructions.
5️⃣ Once we receive and inspect your return, we'll notify you about the refund status.
6️⃣ If approved, you'll be automatically refunded through your original payment method. Please note that the refund may take some time to process and appear on your bank or credit card statement.

🙌 Thank you for choosing Koshali Crafts! We appreciate your support and understanding. If you have any questions or need further assistance, don't hesitate to reach out. 💕